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Most of our cabinets and vanities come with a piece of toe kick (nailing block), which is not decorative. We recommend buying toe kicks to create a uniform look across the front and to hide the seams where the cabinets connect.

You don't have to! All of the kitchen cabinet lines have universal doors, which can be switched from left to right hinged based on need.

Unfortunately we do not sell countertops. While we would love to offer countertops for our customers, we have found that it is more cost effective for customers to find countertops locally.

We have a number of different cabinet lines that use different materials. It is best that you contact our design team to review your selection.

Yes, all of our cabinet lines are strong enough to hold granite or concrete countertops.

All of the cabinets are finished inside, but not all of them are the same as the face frame. It depends on the style of cabinet that you are looking at. This information is listed under the features section on the cabinet style page.

Yes, the sides of the cabinets are finished to match the face frames and doors.

All of the cabinet ends are finished, but if you want to bring the sides flush with the face frame and create a customer look, you will have to use end panels.

Unfortunately we do not sell just doors. The only exception to that are the decorative end panels, which are actually doors, but they only come in widths that would fit on the sides of the cabinets.

Yes, we offer refundable sample doorsof all of our cabinet lines.

It is not advisable to handle your own shipping as it is expensive. We work with a third party logistics company to get the best competitive rates for our customers. This equals savings for you and less hassle.

Once an order is shipped, you will receive a tracking number via email. You can track the order on the carriers website

We are not offering order pickups at this time.

If you have ordered from our Quick Ship cabinet lines, the orders leave the warehouse within 3 business days for orders placed prior to 12pm ET. For orders placed after 12pm ET, the following day will be considered the order date. This does not include assembled cabinets, back ordered items marked at the time of ordering, lost or damaged items occurring from shipping, significant weather events, holidays, carrier embargos or other unforeseen issues out of RTA's control.

No, however we do offer cabinets that are available for Quick Ship. With our quick ship guarantee your order will ship in 3 business days, or we pay you for the delay.

No, we do not. Instead, we utilize a network of third party carriers. Please note all third party carriers deliver to addresses within the continental United States.

Yes, you can but out of stock dates are subject to change and can be pushed out due to manufacturing and shipping delays with our distribution partners.

The date displayed on our website is the most up-to-date information we have for out of stock items. Our system is updated daily with updated information. If you place an order that contains an out of stock item, you will receive email notifications with updates in regards to the items.

Visit the order status page and enter your order number and zip code to see the most up to date information.

Unfortunately, you are not able to make changes to your order once they are submitted online. Once submitted, your order is sent to our warehouses to be processed and shipped as quickly as possible. Please make sure to confirm your order before submitting online. If any questions arise, just reach out to your designated designer or our support team.
*Order changes are only allowed when there is an out of stock item on the order and the item is being replaced.

No, however we do offer cabinets that are available for Quick Ship. With our quick ship guarantee your order will ship in 3 business days, or we pay you for the delay.

You can get a copy of your receipt by logging back into your account.

Once an order is shipped, you will receive a tracking number via email. You can track the order on the carriers website, or through your order on our website.

Orders are processed as soon as the order is placed online.

We do not offer installation services. We are strictly a cabinet distributor.

Yes, all of our cabinet lines are strong enough to hold granite or concrete countertops.

All of the cabinets are finished inside, but not all of them are the same as the face frame. It depends on the style of cabinet that you are looking at. This information is listed under the features section on the cabinet style page.

Yes, the sides of the cabinets are finished to match the face frames and doors.

All of the cabinet ends are finished, but if you want to bring the sides flush with the face frame, you will have to use end panels.

Some people do, but most people don't. It is really simple to assemble them and doesn't require any experience. Please visit our assembly page on our website. We also offer intelligent instructions for our quick ship cabinet lines through the BILT APP.

Yes, we offer a 5-year limited warranty on the cabinets.

If your shipment is damaged, it is very important to note it on the delivery receipt and take photos of the damaged freight. As soon as you discover the damage, file a claim on the website by logging into your account and noting it on the order. Click here to file a claim.

Any visible damage must be noted on the delivery receipt while the driver is present. After that, you have 48 hours to open the boxes and inspect for concealed damage.

It is important to count everything while the driver is present. In some cases, accessories may be packaged together, so don't always go by the packing slip. If something is missing, note it on the delivery receipt and file a claim on the website by logging into your account and opening up your order.

In some cases, it may take a couple of days for our claims department to process a claim and get you a response. We know that any type of damage or missing item can be a burden for our customers, so we try to process them as fast as possible. If you feel that your claim wasn't received, please contact our claims department and they can give you more information.

This is considered concealed damage, and can happen in transit without anyone knowing. This is why it is important to inspect each box within 48 hrs. If you discover concealed damage, please report it immediately.